Bugs

Feel free to post bug reports regarding the new 1x version here. Please keep in mind that anything related to your account specifically should be e-mailed to [email protected] and not posted here.

Required information

When you write a bug report, make sure to cover the following areas:

• Device used to trigger the bug. Include browser version and other related software information.
• Exact steps to reproduce the bug (from the start page)
• Expected result and reproduced result (why is it a bug)

Bug reports that are incomplete will be deleted.

Resolved bugs will be added to the list below.

Resolved bugs

Resolved bugs will appear here

Bug report on i-Phone and i-Mac

i-Phone 6, iOS 12,5,4 

i-Mac 21 inch late 2013, OS Catalina 10.15.7

Start from Your account, new notifications

Notification of a reply to a comment on a blog entry.

When opening the reply by clicking on the words "blog entry" a message "Generic error" appears.

Normally this action should lead me to the reply on the blog entry.

Greets,

Luc

Bug report on "Actions"

Any device

The "Actions" button under the full view of a photo allows ANYBODY to modifiy the title, description and all other information.

This must be prevented as it is already for the re-upload of photos.

Greets,

Luc

After uploading, when adding the title, description, category and EXIF-data, not all categories appear in the dropdown menu. One has to go back to edit the details afterwards, to be able to select from a dropdown list with more category options.

(Windows 10, Opera)

Windows 10, Firefox, Edge

- Failure to auto resize Gallery photos. When you click on a photo you are forced to scroll the image to see it all

- In the Gallery section, if you right-click to open a photo in a browser tab it does not open the image but only its thumbnail

Unable to zoom in on a photo after opening it from a forum post, even though the + is showing. Windows 10, Opera.

I get this message often when I want to click on a blog post notification from magazine 

I click on a notification I received for a blog comment and I get this generic error  

this is when using my Iphone

 

Hello, I just reported this too, still happening.

But I just saw you reported this a month ago... 

Waiting for a list of ' resolved bugs'.. as mentioned by Jacob on this top of thread post.

Regards, Joe

Here is a scenario which reproduces a malfunction on right click menu.

Windows 7, Google Chrome.

1) - Display of the page / Gallery / latest awarded

The photos are in small format, and the right click menu is OK (Google Chrome translation menu available) on any area of ​​the page.

2) - Selection of the first photo A

Photo A is in large format, and the right click menu gets some malfunctions:

Right click on the photo: "this photo is copyrighted" = OK

Right click above the photo: menu available = OK

Right click under the photo: "this photo is copyrighted" = NOK

3) - Display of the page / Gallery / latest awarded (fleche historique)

The photos are in small format, as in 1)

The right click menu gets some malfunctions next to photo A which had been selected in 2):

Right click on the photo: "this photo is copyrighted" = OK

Right click above the photo: menu available = OK

Right click next to the photo: "this photo is copyrighted" = NOK

Please correct this problem which did not exist on 1x Classic.

Greeting

Eric CHAUVIN

Another simpler scenario, which completely prevents you from getting the right click menu:

1) - Display of the page / Gallery / latest awarded

The photos are in small format, and the right click menu is OK (Google Chrome translation menu available) on any area of the page = OK

2) - Selection of a photo A

Photo A is in large format, and all other photos of the member are in small format, aligned horizontally.

Right click on the photo A: "this photo is copyrighted" = OK

Right click anywhere outside of photo A: "this photo is copyrighted" = NOK

1. In a new day, I have started a curation, only some less than 20 images are curated and the message appears NO MORE PHOTOS TO CURATE.

A bug or what ?

2.  the activity button in the curation page, does not shows the results of my curation, despite the fact I have curated nearly half of the published image.

It does not work since three weeks ago.

I use MS edge browser,

Windows 10 64 bit on a desktop computer.

Good morning. For two days I have not been able to access classic 1x.com and the word classic 1x.com has disappeared from the drop-down menu of the Gallery

Here is the web adress: https://gallery.1x.com

Hope that helps.

Cheers, Hans-Martin

Dear Hans

may be you have not noticed, but that link no longer takes you to the 1x Classic version.  The classic 1x has been permanently eliminated, at least in this moment. 

Regards, Sergio

Well, Sergio,

I have a lot of favorites on my web browser, one of them is the link to the old version of 1X which I posted above.

Here is the result  (4-Sep 2021, 3.26 pm):

Hans Martin Doelz

Sergio Pandolfini

Dear Hansmay be you have not noticed, but that link no longer takes you to the 1x Classic version.  The classic 1x has been permanently eliminated, at least in this moment. Regards, Sergio

Well, Sergio,

 

I have a lot of favorites on my web browser, one of them is the link to the old version of 1X which I posted above.

 

Here is the result  (4-Sep 2021, 3.26 pm):

 

 

 

 

 

Hans, what part of the question did you not understand? and why did you give a link that goes to the new 1x? whatever photo you added in your reply means nothing as a reply to the original post. Sergio, replied to the question correctly.

Joe, I tried to help. Nothing less, nothing more.

In this part of the world (Germany) the link I posted goes to the OLD 1X version.

The forums have been very busy lately with that topic, the question was: the link to classic 1x has disappeared from the drop down menu and it has been talked about many times that that the old classic 1x is gone. Your replies created more confusion than anything else. Now you added a ' correction'... now you say in Germany it still works...curious to see how many international members will read your reply post and click on your link you added and it will take them to the OLD 1X...Only then will we have a clear idea of what is going on because management is certainly not explaining why that could be happening.

Hi Hans Martin, if I use the link, I'm straight away redirected to the gamma version. I tried Opera, Edge and Mozilla Firefox, same result for all.

You must have a magical wand. ;-) I'm not so technical, but maybe your browser handles cache or redirects differently?

Hi Gerda,

I don't know the details. I use Safari. I have the full functionality of the old version except the message board. When I click on messages, I will be redirected to the gamma version of the messages.

All other links (e.g. magazine, favorites, followers, personal profile with albums and endorsements) are still working the way it was as I joined 1X eight years ago.

Hi all,

a link "links" (or not) regardless of the type of O.S. and browser used... Maybe this is a link that works geographically...

Best regards.

Francesco

I work with iOS and Safari  and the link works for me (in Belgium).

This link has always been in my favourites and it is still functional.

Luc

Hi Francesco, yes, and if that is the case, that would be completely unfair since many members are claiming for the return of the old 1x. Still waiting for an official explanation... Maybe only 'crew' members still have the old 1x? Maybe other crews members can tell us if that is the case or not? Seems like we have to do our own investigations chasing down once again replies to the many mysteries of 1x.. 

Joe

The link only works if you are logged in before. The login dialog otherwise is re-routing to new 1x. It's simple as that.

Hi Luc, so if you log out of all 1x log-ins you have and then log back in, you will still be in the old 1x? Have you tried that? 

Joe

Thanks for the information !

No I did not 

Thank you Mike.

There you go... chances are, if you do...you can say good-bye to the old 1x.. or maybe not. Only you can tell us what happens when you log-out of your 1x in your favs.

Regards, Joe

The question to me is more, why do members want to access the classic version?

Is it just about the look & feel? Or is it functionality you are missing?

I started a thread a whie ago, called "Before you shut down classcic, can we have..."

https://1x.com/forum/site-related/before-you-shut-down-classic-can-we-have

Maybe you point out what you're missing and why.

Before I travel, for example, I create lists of subjects, research wehre they are, how to get there, distances in between. I not only do that on 1x, but also on 500px.

I also "collect" ideas for posing, worst ever shots published, all kinds of things.

Make yourself heard, what is it you need to stay with 1x as a paying member? Feel free to complete the list I started.

Regards,

Mike

Its all there, but in bits and pieces scattered all over the place in many posts and not only in your particular thread. Its gets confusing tracking them all and would be much better if a neat list would be created. But let me tell you this and I am very very confident when I say this, I read them all. The complaints/suggestions/critiques are overwhelmingly about the functionalties and features and much less about the look / feel... one of the main issues is that the new 1x is all about a new ' look' and 'feel' but very void of all else we had before... nice window shopping presentation to look at but void of all the best functionalities and featues we had on the old 1x. Maybe its time to once again start a new thread on the subject since the old 1x is indeed shut-down. Regards, Joe

there are not enough commentator avatars in the comments.. by which it is easy to navigate who its author is...

the photo does not display metadata if the author left them...

Sinse

Good morning. I have another doubt. I noticed that the percentage of likes on my photo at the beginning of the day, before publication, was five (100%) and one in the Area of ​​improvement I had one (100%). Then all of a sudden the voices indicated in the likes disappeared and those of the Area of ​​improvement increased. I currently have a 10%, and not 100%, what curator like and five items marked, 100%, in the Area of ​​improvement. Why? I cannot understand why this change has occurred. Thanks

Hi Luigi, I noticed the same, the pie chart 'What curators like' completely vanished in the course of curation. Not sure if this is a bug, or if we need to have a better understanding of the process and algorithms behind this process.

I no longer see the "What Curators Like" pie chart.

The pie chart needs at least ONE member who chooses a criteria what he likes. If there is no member who likes anything, no pie chart can be created.

Hope that helps.

Cheers, Hans-Martin

Hi Hans-Martin,

That's logical, but we're indicating that we first see some categories in the pie chart under 'What curators like' and in the progress of the curation the categories and the pie chart disappear altogether. Any ideas to that?

Kind regards!

No, never noticed that. During my last curations I had (after some time from the beginning) always both pie charts (likes and room for improvement).

Cheers !

Hi Mike,

What I miss most is the former look and feel of my portfolio (and the portfolios of fellow members).

Portfolios lack a "thumbs" overview.

You start looking at a portfolio with a far too big photo that won't resize.

Next you have to scroll down to see more.

This is i-Phone logic. On a normal computer screen you don't scroll down to see the next image, you scroll left or right.

On the plus side: you can change the order of photos.

And you can add text in the so called "exhibitions". 

By the way, this is the only novelty in exhibitions compared to the former "albums".

Luc

Since here on 1x there are pie charts, curation, comments while curating, areas of improvement, what we like and do not like etc, a voting system etc. 

The idea is to give each member access to a new page that is a 'Curation' for the new 1x. But each member gets to see all the results from all members in real time with a score. In other words, we send the new 1x platform to Curation!

All is transparent, nothing to hide. 

So, let each us fill in the 'pie charts' with what we like and do not like about the new 1x. 

There could also be a comments section. 

Of course a publish and reject section..and why not a ' How does this new 1x make you feel' section... 'happy' , 'perplexed' , 'confused' , 'what the *uck', 'wonderful', 'get me out of here', 'love', 'i am staying' , 'yuk', etc etc

This way every member on 1x can participate easily, the link will be in the drop down menu of their profile. 

Kepe it active for 1 month. 

Then management will have a very good idea how to align themselves concerning functionalities and features to please as many members as possible! 

P.S. of course, this dream will never materialize, but it was fun to write!!

Have a wonderful Sunday! 

Joe

:-) It made me chuckle, but with transitions it's never possible to keep everyone happy.

Another bug (I think): re-upload of an improved photo (not yet sent to curation) doesn't work for me. Having said that; I'm not entirely sure up until which stage of the entire process this function can or should be used or when the re-opload will be visible to me.

The FAQ is not clear about this.

The curation stats don't display the entire chart on iPhone X, i.e. the lower part is missing. Please see screenshot below.

When swiping back to the previous page the full chart appears.

The 'Follow' option is not consistently available in member profiles wenn accessed through iPhone X / Safari. Through Windows 10 / Opera this option is always available. See below for some examples:

iPhone X / Safari - not available:

Windows 10 / Opera - available:

iPhone X / Safari - available:

Hi Crew,

Thanks for trying to make 1x platform as nice as possible, however the new "gamma"version is still way off the old classic standards.
a few of questions/points regarding the new vesrion:

1. Why name/copyright watermarks are not applied to published images anymore?

I have no watermarks on the last few published shots despite watermark option ticked in settings. This needs to be fixed ASAP please.

2. When would we have a normal "thumbs" version of images presentation on our profiles instead of annoying endless "flow" aka scroll?

If you can implement it on the main page, why not to have it on personal pages?  The smart-phone like scroll "flow" is simply a turn off for using the platform.

3. What happened with our chosen "banner" images? The current version simply uses the latest image for that, but it does not size adjust for the page/screen and looks really clumsy when a vertical/portrait image is used. Can we please have back  "banner" images of our own choice?
If platform wants to give us the best way possible to present our phgotography, surely we should have a personal touch to that to implement our vision of what our art is about?
4. As mentioned above - there is no size adjustments for screen used.  I do not use phone for 1x so cannot say if it works there, but on iPad and iMac it just looks terrible.  Should not be such a massive thing to sort out.

5. What happened with following/followers options/functions and why the option of going to images of those i follow is gone (or dificult to find?)? Are we all becoming a bunch of nameless "curators" now? What if i wish to use the platform to share my shots and follow other's art and have no intention on judging it? Can we have it back please...  

I stopped my rolling subscription until the platform gets back to quality level it used to be.
Best regards, Andro

Hi Andro,

in the pre digital age when the internet did not exist yet, you had to go to an exhibition to learn something about an artist, if painter, photographer or someone else. Or you had to buy a book with images of the artworks.

Now we have the possibility to show the works online. Many galleries which nowadays present "real" exhibtions are making additional promotion for their artists' work by presenting digital exhibitions. There are many interesting solutions existent.

Well, to be honest, the presentation of a photographer's profile with thumbnails is absolutely uninspired. It is so, as if you visit a real exhibition, that the person at the entrance gives you a disorganized pile of photos. And then you are left alone. 

To me a horrible vision.

That's why the new 1x offers a lot more functionalities where the possibitlity to organize exhibitions with additional text is only one of them. 

Try it out, make exhibitions, each with a limited number of your images, nobody scrolls through a member profile with more than, let's say 20-30 images. If thumbnails or flow of images.

The classic version presented a lot of member profiles in an extremely boring way, especially when the number of published photos exceeded, let's say 50, with no albums created. An unorganized uninspired bunch of photos. 

That's why the change to the new 1x is unavoidable.

Cheers, Hans-Martin

I don't think it's like you say Hans, I was recently awarded with the publication on the site a photo where I don't see the pie chart "What the curators like" ... is it possible that nobody liked it?

Non vedo più il grafico a torta "Che cosa piace ai curatori".

I don't think it's like you say Hans, I was recently awarded with the publication on the site a photo where I don't see the pie chart "What the curators like" ... is it possible that nobody liked it?

 Instead of justifying and ignoring the different bugs on the site, try to face them and fix them because they have been present for some time on the site, I remind you that I am a paying member and I think I have some rights, thanks for your attention.

Dear Hans Martin,

your remarks are correct. But put the case of Mr. John Doe to whom the great majority of the photo have been unjustly rejected. What does he organize in the exhibition? He will make a good use of the negative space, I suppose...

Best regards.

Francesco

Dear Hans-Martin, 
thank you for explaining your personal vision of how one should look at art, though I did not ask for a pep-talk.
At this point I am afraid we shall agree to disagree :)  
What seems to be a horrible way to you could very well be the best way for another. 
I understand that whoever runs the site decides how it works and presents images,
but if nobody wants to listen then there is no point of discussing things.  Fair well.
Andro

Hans, you keep coming back over an over to the concept of making exhibitions as if this is what makes the entire new 1x great..... You are correct to express your opinion on the new 1x, but you are obviously one of the very very few members that are enjoying the new 1x. If you took the time to read all the posts the last few months and especially more recently, the vast majority are complaining and not saying how great the new 1x is.

The new 1x to me is very boring, has few functionalities and features and is completely unorganized in its layout and navigation...and the majority of members have agreed on this and we are waiting for some news from Jacob to see what will be improved and how many missing features and functionalities from the old 1x will be added to the new 1x. The making exhibitions part you love so much does not seem to be cared so much about by others...read the posts on the forums to learn what members want to see. The change to the new 1x was avoidable but if they absolutely had to change, thats fine too of course (they are the owners!) BUT....now its time to listen to the vast majority of *paying members and give them as much as they want and is possible in the new 1x. 

Joe

Just noticed the following bug (I suppose) in the 'What curators like' pie chart:

The percentages displayed don't match the actual percentages. The actual percentages can also be seen in black in the side line of that piece of pie.

In the new 1X, metadata is collected directly from the file which is great. However, I don't understand the information it takes for shutter speed.

In the following example the sutter speed was 1/160 which is shown correctly under exposure. So what is the 7.32s that is shown under Shutter Speed?

Currently, the latest published shown are not what the list should be.

I see photos I've seen days ago on top of the list, the most recent are the most popular at the same time, it's all screwed.

Since this is the only way to discover the 'non-awarded', please fix it with highest priority.

I can't upload a photo to the "conceptual". 😒
And I miss the old version so much.

I love the new version too. But it was so nice to have both.

I will close this thread as most posts are not following the guidelines in the first post.

If you find bugs, please send them to [email protected]

In every report, include the following information:

1. The device you are using to trigger the bug including complete software information. 
   Example: Macbook Pro 16" with macOS Big Sur 11.3 and Safari 14.1 (16611.1.21.161.3)
   
   
2. The exact steps you perform to trigger the bug after going to 1x.com website
   Example: When I open 1x.com and click my profile picture in the upper right corner, I get a message saying "Generic error"
   
   
3. The expected way the site should work according to you (unless obvious)
   Example: I expected my settings page to load instead of the error
   
   
4. The e-mail address associated with your 1x.com account unless it is the same as the one you are e-mailing from

Every bug report will go to an issue tracker and you will get a ticket number.

Please, do not send feature suggestions or general complaints to this address. Instead send them to [email protected] as the technical bugs and site feedback are handled by different systems. Thanks.